Jun 20, 2025

The Customer Journey Is the Funnel

This insight breaks down how to build behavior-led journeys that match how people actually discover, trust, and buy — from TOF clicks to long-term LTV.

Ramin K.

Strategy Lead

Jun 20, 2025

The Customer Journey Is the Funnel

This insight breaks down how to build behavior-led journeys that match how people actually discover, trust, and buy — from TOF clicks to long-term LTV.

Ramin K.

Strategy Lead

Funnels aren’t just about conversion — they’re about conversation. From soft CTAs to behavior-based retargeting, here’s how to guide buyers across every stage of the journey: TOF, MOF, BOF, and beyond.

Funnel Myths That Hurt Performance

Most new brands think funnels look like this:
TOF ad → product page → purchase.

But real buying journeys are rarely that linear. They're fluid, layered, and full of return visits, education loops, and delayed decisions.

If you treat your funnel like a one-shot game, you miss the majority of your opportunity. The fix?
Treat it like a guided tour — earn trust gradually, reintroduce value often, and increase relevance at every step.

Your Funnel Isn’t a Page — It’s a Sequence

Funnels are built through behavioral sequencing, not static pages.

Each stage serves a distinct purpose:

  • TOF: Spark discovery

  • MOF: Build belief

  • BOF: Create justification and urgency (before the first sale)

  • EXS: Drive expansion and rebuy behavior (after the first sale)

Every ad, landing page, email, or CTA should match one of these phases. Funnels convert best when they move users forward — not when they just ask for the sale.

Naming Conventions That Guide Strategy

We use a naming system inside Meta that helps guide both targeting and logic across the journey:

  • TOF | P1 | MSG TEST | CBO | LPV
    → Traffic campaigns to test creative angles via Landing Page Views

  • TOF | P2 | VERIFY | CBO | ATC or VC
    → Move winning angles into Add to Cart or View Content objectives to qualify user intent

  • TOF | P3 | ENG | CBO | PPE
    → Run best performers as Page Post Engagement to build social proof (with same Post ID)

  • TOF | P4 | CONVERSION | CBO | PUR or IC
    → Use Purchase or Initiate Checkout only if you’re hitting ~50 conversions/week across all sales objectives to exit the learning phase
    → Otherwise, optimize for ATC or VC instead

Once P4 proves strong, move the winners into an Advantage+ campaign for scaling.

What Happens After Click Matters More

The ad click isn’t the win — it’s just the starting point.
Top-performing funnels are built on what happens after the click:

  • Retarget with low-friction CTAs like “Visit our IG profile”

  • Send cold traffic to pre-sell pages, not product pages

  • Use MOF creative to reinforce the problem, story, or social proof

When you match messaging to mindset post-click, your funnel becomes responsive — not repetitive.

Building Retargeting with Relevance

Retargeting should feel like progression, not pressure. Here’s how we build it:

  • MOF | 7 | CBO | IGPV
    → Re-engage early clickers with “Visit Profile” CTA (low friction, low CPM)

  • MOF | 14 | CBO | ATC
    → Use UGC/testimonial compilation videos that drive to the homepage

  • MOF | 30 | CBO | PPE
    → Deliver educational or storytelling ads with no hard CTA

  • MOF | 365 | CBO | ATC or VC
    → Re-introduce with updated creative and refined messaging

Most buyers don’t convert in 7 days. But many will in 30 — if you nurture correctly.

BOF + EXS = Long-Term LTV

Your funnel shouldn’t end with a single purchase.
Use BOF to close the first sale. Use EXS to unlock lifetime value.

  • BOF | 14 | CBO | LEAD
    → Capture leads with value-driven offers and send a welcome sequence

  • BOF | 30 | CBO | IC
    → Trigger urgency with bundles, flash sales, or expiring discounts

  • EXS | 60 | CBO | ATC
    → Cross-sell complementary SKUs to existing customers

  • EXS | 180 | CBO | VC
    → Promote rebuy behavior with discounts or bulk incentives

  • EXS | EL | CBO | VC
    → Launch new drops, early access, or loyalty campaigns to your best customers

BOF + EXS is the equation for long-term profitability.

The right budget split is both art and science—start with 40 / 30 / 25 / 5, then let your stage-by-stage MER guide monthly tweaks. This disciplined approach ensures every dollar works its hardest across awareness, consideration, conversion, and loyalty.

Advantage+ Campaigns: The Funnel Mixer

Once your creative has been validated across TOF, MOF, and BOF, it’s time to scale.

Advantage+ campaigns are designed for exactly that.
They blend your strongest performers across all stages and optimize for conversion.

  • Great for scaling without manual segmentation

  • Less control — but great for performance if you feed it right

  • Make sure you're only inputting proven winners

Think of it as a smart mixer — one that uses data to auto-sort your best bets across the full funnel.

Build for Signal Quality, Not Just Volume

Meta doesn’t just respond to what you send — it responds to who and how.

  • Sending low-intent link clicks to a PDP = weak signal

  • Sending users to a pre-sell Instant Experience and optimizing for View Content = strong signal
    → View Content will only fire if they click to the pre-sell and land on the PDP

The better your funnel qualifies behavior, the more Meta will reward you with cheaper, higher-quality reach.

Case Studies: Where Journey Made the Difference

Ozlo Sleepbuds®
Used a layered funnel to send TOF traffic to a pre-sell page, then BOF traffic to Indiegogo — building trust without polluting attribution.

Avena Originals
Ran phased retargeting sequences at 7, 14, and 30 days — boosting ROAS by 45% with better message timing.

truMedic®
Shifted from single-step ads to a full-funnel approach with pre-sell pages and UGC-backed MOF content — doubling conversion rate.

Final Thought: A Funnel Is a Relationship

Funnels aren’t hacks — they’re frameworks for trust.

The best ones don’t rush the sale. They move buyers forward step-by-step with clarity and relevance.

When every piece of the journey gives users exactly what they need next, conversions happen naturally — and repeatedly.

That’s how you build customer journeys that scale.

Let’s keep in touch.

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